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Our building is closed to the public until further notice but our phone lines remain open. Please see our Headline below for more important information.
Review this item often for the latest updates. Our FAQs have been expanded and address topics such as service credit, loan payments and processing priorities. Our (800) 348-7298 phone lines remain open and we are still receiving mail. PREP seminars are canceled and all consultations will be done by phone.
As the uncertainties over the coronavirus pandemic continue, NYSTRS has decided to hold its 2020 Annual Delegates Meeting virtually.
Filing forms through MyNYSTRS or submitting them and other important documents by registered or certified mail are recommended as the U.S. Postal Service reports delays in standard mail delivery.
NYSTRS continues to fulfill our mission of providing members with a secure pension, and we continue to make pension payments on time and in full. The fund from which these payments come remains strong.
NYSTRS’ Customer Service Initiatives: • We are prioritizing time-sensitive transactions such as pension payments, direct deposit changes, disability retirements, death benefits and loans. • Our phone lines remain open to help you at (800) 348-7298. • We urge you to stay connected via MyNYSTRS to submit forms, review your information and message us securely. • We posted FAQs that answer the questions many members have been asking us. • Benefits consultations are being held by phone. • We recorded and posted our PREP seminar modules so you can view them at your convenience.