Overview By opting in to receive text message reminders from the New York State Teachers’ Retirement System (“NYSTRS”), you agree to receive automated text messages related to appointments, account notifications, and member services. Message frequency may vary. Message and data rates may apply.
Consent to Receive Messages By enrolling in NYSTRS text messaging, you authorize NYSTRS to send you informational text messages using an automated system. Consent is not a condition of receiving benefits or services from NYSTRS.
Opt-Out Instructions You may opt in or out of specific NYSTRS text-message features at any time. Because NYSTRS uses different phone numbers for different text features, your opt-out will apply only to the feature associated with the number you respond to. For example, you may opt out of appointment-reminder texts while remaining opted in to PIN-verification texts used for logging in.
To change your preferences by text message, reply STOP to a message sent from the phone number associated with that specific feature. After you send STOP, you will receive a confirmation text, and no further messages for that feature will be sent unless you re-enroll by updating your settings in MyNYSTRS.
Members may also manage text-message preferences directly through their MyNYSTRS account, including opting in or out of individual features:
Under the My Account menu, select Manage Communication and E-Subscriptions.
Locate the phone number you wish to update and change its status to opt in or opt out for each available feature (e.g., PIN delivery, appointment reminders). You may also add a new phone number and designate its opt-in/opt-out status.
Save your selections by clicking the Save button.
Members will have the ability to opt in or out of two specific text-message features:
PINs for logging in, and
reminders for upcoming appointments
MyNYSTRS will provide dedicated options for managing these features on the Manage Communication and E Subscriptions page. As additional text-message categories are introduced in the future, NYSTRS will explain those new categories at enrollment and provide separate opt-in choices. Unless and until additional categories are offered and disclosed, a STOP reply (or an opt-out selection through MyNYSTRS) will apply only to the specific feature associated with the phone number used.
Support / Help For assistance, reply HELP to any NYSTRS message or contact us at 800-348-7298.
Privacy NYSTRS does not sell personal information. Our handling of data is governed by the NYSTRS Website Privacy Policy and applicable New York State law. For details on how we collect, use, and protect personal information, please see our Privacy Policy at www.nystrs.org/privacy-policy.
Data Use & Security NYSTRS uses your phone number to provide the messaging services you have requested and to comply with applicable law. NYSTRS may use your phone number to call you directly in certain cases. If a third party vendor (such as Twilio) assists in delivering messages, that vendor is contractually required to use your information only to support NYSTRS and maintain appropriate safeguards.
Changes to These Terms NYSTRS may update these Terms & Conditions from time to time. Continued use of the service after changes constitutes acceptance of the updated terms.
