Benefits Consultations

Benefits Consultations
An important part of your retirement planning, consultations enable you to ask questions about your specific situation.
Contact Us

(800) 348-7298, Ext. 6100
communit@nystrs.org

During a consultation, you will: learn about your NYSTRS benefits; see the impact of reaching key service milestones; review your benefit payment options at retirement; and receive personalized benefit estimates.

COVID-19 Note: Benefit consultations are being conducted by phone, personal device video (which allows you to meet with a NYSTRS representative securely online using your own personal computer, smartphone or tablet), and at 8 video consultation sites around the state. Refer to our Benefits Consultations Program PDF and the Consultations Schedule section below. See the Make a Reservation section to schedule your consultation.

No matter which consultation type you prefer, you can expect to have all your questions answered. Here’s how we will connect with you, depending on the type of consultation you schedule:

  • Phone: We will call you at the scheduled time.
  • Personal Device Video: We will meet with you in a private video consultation via Microsoft Teams.
  • Video: You will travel to one of our video consultation sites and use the equipment provided at that location.

Benefit estimates will be provided in advance of your phone consultation. Estimates can be uploaded to your MyNYSTRS account or, if you prefer, mailed to you via U.S. mail. If you choose a personal device video consultation or you visit a remote video consultation site, we will share the estimate in real time.

If you don't have a MyNYSTRS account, we strongly urge you to create one prior to your consultation. Register for your account here. You will need to enter the last four digits of your Social Security number and NYSTRS EmplID so have those handy. The latter can be found on the Benefit Profile sent to you each fall or on personal correspondence you have received from NYSTRS.

Location Address Dates Directions
Albany
NYS Teachers' Retirement System
10 Corporate Woods Drive
Albany, New York 12211

Until further notice all benefit consultations are being conducted by phone or personal device video.

Directions
Fairport
Monroe #1 BOCES Foreman Center
41 O'Connor Road
Fairport, New York 14450

Video consultations are held year-round; call NYSTRS for details.

Directions
Garden City
Nassau BOCES Administrative Center
71 Clinton Road
Garden City, New York 11530

Video consultations are held year-round; call NYSTRS for details.

Directions
Holtsville
Eastern Suffolk BOCES
Sequoya High School
750 Waverly Avenue
Holtsville, New York 11742

Video consultations are held year-round; call NYSTRS for details.

Directions
Jamestown
Public Schools Administration Building
197 Martin Road
Jamestown, New York 14701

Video consultations are held year-round; call NYSTRS for details. 

Directions
Plattsburgh
Champlain Valley Educational Services
518 Rugar Street
Plattsburgh, New York 12901

Video consultations are held year-round; call NYSTRS for details.

Directions
Potsdam
Potsdam Central School District High School
29 Leroy Street
Potsdam, New York 13676

Video consultations are held year-round; call NYSTRS for details.

Directions
Sanborn
Orleans Niagara BOCES
4124 Saunders Settlement Road
Sanborn, New York 14132

Video consultations are held year-round; call NYSTRS for details.

Directions
Syracuse
OCM BOCES Main Campus
110 Elwood Davis Road
Liverpool, New York 13088

Video consultations are held year-round; call NYSTRS for details.

Directions
West Nyack
Rockland BOCES
65 Parrott Road, Building 10, PDC Conference Center
West Nyack, New York 10994

Video consultations are held year-round; call NYSTRS for details.

Directions
West Seneca
Erie 1 BOCES
355 Harlem Road
Building C
West Seneca, New York 14224

Video consultations are held year-round; call NYSTRS for details.

Directions
Westhampton Beach
Eastern Suffolk BOCES/Raymond DeFeo Building
215 Old Riverhead Road, Building 2
Westhampton Beach, New York 11978

Video consultations are held year-round; call NYSTRS for details.

Directions

There are two ways to book a consultation:

  1. Online using your MyNYSTRS account. After logging into your account, visit the Tools > Schedule a Consultation or PREP page.
  2. By calling NYSTRS at (800) 348-7298, Ext. 6100.

You can generally book appointments up to three months in advance.

Have the following items ready for your consultation:

  • A picture ID.
  • Your most-recent and current salaries by school year (as well as future earnings if projections are desired).
  • Any questions you have about NYSTRS benefits. Reviewing your latest Benefit Profile can be helpful in this regard.
  • If your membership date is before June 17, 1971, information about local incentives or payments for unused sick days.

For directions to a specific location, select a site from the following drop down menu.

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