To request a form or publication, call our Hotline at (800) 782-0289.
Active Member Inquiries
Call (800) 348-7298 and use the following extensions. From a general security perspective, we do not advise using your Social Security number to identify yourself over the phone. Therefore, if you call NYSTRS to discuss your personal information, please be prepared to provide your NYSTRS EmplID to confirm your identification. To find your EmplID, you can refer to your annual Benefit Profile or Retired Member Profile, or other personal correspondence sent by NYSTRS.
- General information: Ext. 6250
- To request an estimate of your retirement benefit: Ext. 6020
- To schedule an appointment in Albany or at a video conference site: Ext. 6100
- For questions about prior service: Ext. 6030
- To request a loan application, or check the status of an application or a balance: Ext. 6250. For other questions about a loan: Ext. 6080
- To withdraw your membership: Ext. 6090
- To report an active member's death: Ext. 6110
- To request a theft of ID flag on your account if you believe you have been subject to personal identity theft: Ext. 6190
Retiree Inquiries
Call (800) 348-7298 or (518) 447-2900 and use the following extensions. From a general security perspective, we do not advise using your Social Security number to identify yourself over the phone. Therefore, if you call NYSTRS to discuss your personal information, please be prepared to provide your NYSTRS EmplID to confirm your identification. To find your EmplID, you can refer to your annual Benefit Profile or Retired Member Profile, or other personal correspondence sent by NYSTRS.
- General information: Ext. 6150
- For questions about direct deposit of your retirement benefit: Ext. 6230
- For questions regarding earnings after retirement: Ext. 6150
- To report a lost check: Ext. 6160
- For tax and withholding information: Ext. 6120
- To report a death:
- To request a theft of ID flag on your account if you believe you have been subject to personal identity theft: Ext. 6190
Press Inquiries
Press inquiries should be directed to our Public Information Office at (800) 348-7298, Ext. 2911 or Ext. 2910, or emailed to media@nystrs.org. Please also visit our Press Room.