Serving New York Educators Since 1921

Contact Us

An Important Note for Members: When contacting NYSTRS by phone or mail, please provide your NYSTRS EmplID, found in your Benefit Profile or Retired Member Profile, and other correspondence you receive from us. (To keep your data secure, do not provide your EmplID when emailing us.) If you cannot locate your EmplID, please be aware that for security purposes, our staff will not be able to provide your EmplID over the phone or through email. However, if you contact us at (800) 348-7298, Ext. 6250, we can mail your EmplID to the home address you have on file.

Write to NYSTRS

Our mailing address is 10 Corporate Woods Drive, Albany, NY 12211-2395.

Call NYSTRS

To request a System form or publication, call our automated Hotline at (800) 782-0289.

Active Member Inquiries
To speak with a NYSTRS representative, call (800) 348-7298 or (518) 447-2900 and use the following extensions.

General information: Ext. 6250
To request an estimate of your retirement benefit: Ext. 6020
To schedule an appointment in Albany or at a video conference site: Ext. 6100
For questions about prior service: Ext. 6030
To request a loan application, or check the status of an application or a balance: Ext. 6250. For other questions about a loan: Ext. 6080
To withdraw your membership: Ext. 6090
To report an active member's death: Ext. 6110

Retiree Inquiries
To speak with a NYSTRS representative, call (800) 348-7298 or (518) 447-2900 and use the following extensions.

General information: Ext. 6150
For questions about direct deposit of your retirement benefit: Ext. 6230
For questions regarding earnings after retirement: Ext. 6150
To report a lost check: Ext. 6160
For tax and withholding information: Ext. 6120
To report a retiree's death: Ext. 6140

Press Inquiries
Press inquiries should be directed to our Public Information Office at (800) 348-7298, Ext. 4743 or Ext. 2911, or emailed to media@nystrs.org. Please also visit our Press Room.

Email NYSTRS

Email general questions or comments to us at communit@nystrs.org. Emails are typically answered within three business days. Call us at (800) 348-7298, Ext. 6250 if your inquiry requires an immediate response.

To ensure the confidentiality of your membership information and to protect your privacy, we do not send personal information via email. Likewise, we suggest you refrain from providing personal information (e.g., your Social Security number) when emailing NYSTRS. We cannot accept an address change via email. You can update your address online with a MyNYSTRS account or by submitting a Member Name/Address Change form (GRE-50).

If you need a retirement estimate, you can complete an benefit estimate request online.

If you are having difficulty accessing your MyNYSTRS account, please visit our Help page. If your question is not answered there, or if you are having technical problems of another nature (such as viewing material on this site), please contact our webmaster at webmaster@nystrs.org.

When anticipating an email from NYSTRS, add communit@nystrs.org and webadmin@nystrs.org to your address book. This will help ensure our email is delivered to your inbox as opposed to a spam folder.

Comment Corner

Our Comment Corner is an area where members can share their experiences, comments and concerns with NYSTRS. We value your feedback and encourage you to utilize this tool. (Please do not use Comment Corner for questions requiring a response. If a response to a general NYSTRS inquiry is needed, please email us at communit@nystrs.org.)

Our Business Hours

Our regular office hours are 8:30 a.m. to 4:15 p.m. Monday through Friday. During the summer, our office hours are 8 a.m. to 4:15 p.m. Monday through Thursday, and 8 a.m. to 12:30 p.m. Friday.

We will be closed on these upcoming holidays:

Memorial Day: Monday, May 27, 2013
Independence Day: Thursday, July 4, 2013
Labor Day: Monday, Sept. 2, 2013
Columbus Day: Monday, Oct. 14, 2013
Election Day: Tuesday, Nov. 5, 2013
Veterans Day: Monday, Nov. 11, 2013
Thanksgiving: Thursday, Nov. 28 & Friday, Nov. 29, 2013
Christmas: Wednesday, Dec. 25, 2013
New Year's Day: Wednesday, Jan. 1, 2014
Martin Luther King Jr. Day: Monday, Jan. 20, 2014
Presidents' Day: Monday, Feb. 17, 2014

Directions to NYSTRS

NYSTRS is located at 10 Corporate Woods Drive in Albany. To visit us, use the directions below.

From the North
Take Interstate 87 (Adirondack Northway) south to Exit 1E.
Take Interstate 90 east to Exit 5A (Corporate Woods).
Follow ramp straight onto Corporate Woods Blvd.
Turn left at second light onto Corporate Woods Drive.
NYSTRS is the second building on the right.

From the South
Take the Thruway (Interstate 87) north to Exit 23 (Albany).
Take Interstate 787 north.
Take Interstate 90 west to Exit 5A (Corporate Woods).
Follow ramp straight onto Corporate Woods Blvd.
Turn left at second light onto Corporate Woods Drive.
NYSTRS is the second building on the right.

From the East
Take Interstate 90 west to Exit 5A (Corporate Woods).
Follow ramp straight onto Corporate Woods Blvd.
Turn left at second light onto Corporate Woods Drive.
NYSTRS is the second building on the right.

From the West
Take the Thruway (Interstate 90) east to Exit 24 (Albany/Northway).
Continue on Interstate 90 east to Exit 5A (Corporate Woods).
Follow ramp straight onto Corporate Woods Blvd.
Turn left at second light onto Corporate Woods Drive.
NYSTRS is the second building on the right.

Submit a FOIL Request

The Freedom of Information Law (FOIL) provides a means for the public to access records maintained by the government. Records exempt from FOIL include those that:

Are an invasion of a member's personal privacy;
Are trade secrets that would, if disclosed, harm a company's competitive advantage;
Would keep a government agency from performing its duties; and,
Are not maintained by the agency because there is no business reason to do so.

To submit a FOIL request, send a letter clearly describing the record(s) you request to: NYSTRS, Attn: Records Access Officer, 10 Corporate Woods Drive, Albany, NY 12211, or send an email to foil@nystrs.org. Be sure to provide as much detail about the record as possible, such as relevant dates, names and descriptions. Please read our Subject Matter List.

For more information about the Freedom of Information Law, visit the Committee on Open Government's website, which also provides the FOIL statute.

Report Fraud

NYSTRS is committed to ensuring the integrity of the System and the benefits it provides to members, retirees and beneficiaries. If you suspect anyone of attempting to defraud the Retirement System or misusing System assets, please report the complaint of fraud, waste or abuse to us. Visit our Report Fraud page for more information.