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Members can help ensure they'll be served promptly when they visit NYSTRS in Albany by calling in advance for an appointment. To schedule an appointment, please call (800) 348-7298, Ext. 6100.
An Important Note for Members: When contacting the System, please provide your EmplID (Employee Identification Number), which can be found in your Benefit Profile or Retired Member Profile, and in most correspondence you receive from us. If you can't locate your EmplID, we can mail it to you. To keep your personal information secure, we cannot provide your EmplID by telephone or facsimile.
- Our regular office hours are 8:30 a.m. to 4:15 p.m. Monday through Friday. During the summer, our office hours are 8 a.m. to 4:15 p.m. Monday through Thursday, and 8 a.m. to 12:30 p.m. Friday.
- We will be closed on these upcoming holidays:
- Labor Day: Monday, Sept. 1, 2008
- Columbus Day: Monday, Oct. 13, 2008
- Election Day: Tuesday, Nov. 4, 2008
- Veterans' Day: Tuesday, Nov. 11, 2008
- Thanksgiving: Thursday, Nov. 27 & Friday, Nov. 28, 2008
- Christmas: Thursday, Dec. 25, 2008
- New Year's Day: Thursday, Jan. 1, 2009
- Martin Luther King Jr. Day: Monday, Jan. 19, 2009
- Presidents' Day: Monday, Feb. 16, 2009
- Memorial Day: Monday, May 25, 2009
- Independence Day: Observed Friday, July 3, 2009
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You can write to us at:
- New York State Teachers' Retirement System
10 Corporate Woods Drive
Albany, NY 12211-2395
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If you have general questions or comments, e-mail us at communit@nystrs.state.ny.us. Please call us at (800) 348-7298, Ext. 6250 if your inquiry requires an immediate response or specific membership information.
Examples of urgent inquiries include: notification of a member's death; request for disability retirement information for a terminally ill member; reports of lost retirement payments; and, requests for duplicate 1099R forms. General e-mails are typically answered within five business days.
To ensure the confidentiality of your membership information and to protect your privacy, we do not send personal information via e-mail. Likewise, we suggest you refrain from providing personal information (e.g., your Social Security number) when e-mailing NYSTRS. We also cannot accept an address change via e-mail. Please submit an address change using the Member Name/Address Change form (GRE-50).
If you need a retirement benefit estimate, you can complete an information request online.
If you are having problems of a technical nature (such as registering or logging on to the Secure Area, or viewing material anywhere on this site), please contact our webmaster at webmaster@nystrs.state.ny.us.
| When anticipating an e-mail response from NYSTRS, ensure delivery to your inbox (as opposed to junk or spam folders) by adding
communit@nystrs.state.ny.us and webadmin@nystrs.state.ny.us to your address book. (Note: The webadmin@nystrs.state.ny.us address is not a monitored e-mail account. Please use communit@nystrs.state.ny.us or webmaster@nystrs.state.ny.us to contact NYSTRS.) |
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To request a System form or publication, call our automated Hotline at (800) 782-0289.
To speak with a NYSTRS representative, call (800) 348-7298 or (518) 447-2900 from the Albany area and use the following extensions.
- General information for active (non-retired) members: Ext. 6250
- General information for retired members: Ext. 6150
- To request an estimate of your retirement benefit: Ext. 6020
- To request a loan application, or check the status of an application or a balance: Ext. 6250
- For other questions about a loan: Ext. 6080
- To withdraw your membership: Ext. 6090
- To schedule an appointment in Albany or at a video conference site: Ext. 6100
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NYSTRS is located at 10 Corporate Woods Drive in Albany. To visit us, use the directions below.
From the North
Take Interstate 87 (Adirondack Northway) south to Exit 1E.
Take Interstate 90 east to Exit 5A (Corporate Woods).
Follow ramp straight onto Corporate Woods Blvd.
Turn left at second light onto Corporate Woods Drive.
NYSTRS is the second building on the right.
From the South
Take the Thruway (Interstate 87) north to Exit 23 (Albany).
Take Interstate 787 north.
Take Interstate 90 west to Exit 5A (Corporate Woods).
Follow ramp straight onto Corporate Woods Blvd.
Turn left at second light onto Corporate Woods Drive.
NYSTRS is the second building on the right.
From the East
Take Interstate 90 west to Exit 5A (Corporate Woods).
Follow ramp straight onto Corporate Woods Blvd.
Turn left at second light onto Corporate Woods Drive.
NYSTRS is the second building on the right.
From the West
Take the Thruway (Interstate 90) east to Exit 24 (Albany/Northway).
Continue on Interstate 90 east to Exit 5A (Corporate Woods).
Follow ramp straight onto Corporate Woods Blvd.
Turn left at second light onto Corporate Woods Drive.
NYSTRS is the second building on the right.
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Submit a FOIL Request
The Freedom of Information Law (FOIL) provides a means for the public to access records maintained by the government. Records exempt from FOIL include those that:
- Are an invasion of a member's personal privacy;
- Are trade secrets that would, if disclosed, harm a company's competitive advantage;
- Would keep a government agency from performing its duties; and,
- Are not maintained by the agency because there is no business reason to do so.
To submit a FOIL request, send a letter clearly describing the record(s) you request to: NYSTRS, Attn: Records Access Officer, 10 Corporate Woods Drive, Albany, NY 12211-2395, or send an e-mail to foil@nystrs.state.ny.us. Be sure to provide as much detail about the record as possible, such as relevant dates, names and descriptions.
For more information about the Freedom of Information Law, visit the Committee on Open Government's Web site at www.dos.state.ny.us/coog/coogwww.html, which also provides the FOIL statute.
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